Safe Gaming Environment

b699 Responsible Gaming — Your safety is our priority

b699 believes gaming is a form of entertainment — not a source of stress. Our responsible gaming policies and tools help you stay in control at all times.

Our Commitment

At b699, responsible gaming is not just a rule — it is a core value.

b699 is committed to ensuring a safe, enjoyable, and responsible gaming environment for players in Bangladesh. We believe online gaming is a recreational activity — but it remains enjoyable only when done in a controlled and mindful way. Spending excessive time or money on any type of gaming can lead to problems.

Our platform offers tools such as deposit limits, self-exclusion, time-out, and reality checks, all of which you can use at any time. b699 wants every player to enjoy gaming consciously and happily. If you ever feel that gaming is having a negative impact on your life, our support team is always ready to help.

Responsible gaming means keeping to your budget, respecting time limits, and staying aware of your mental state. Never think of gaming as a way to solve financial problems. Losing is normal — gaming never guarantees a win. So never bet more than you can afford to lose in any session.

At b699, we are firmly committed to keeping anyone under 21 away from gaming entirely. Our platform is for adults only — there are no exceptions to this rule. Age is verified at registration, and we may request additional documents in cases of suspicion.

Responsible Gaming Tools & Features

See below the tools b699 provides to help you keep your gaming under control.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once set, the limit takes effect immediately; increasing it requires a 24-hour waiting period — this is for your protection.

Time-Out Break

If you want a break for a few days, take a time-out from 1 day up to 6 weeks. During this period your account will be temporarily suspended.

Self-Exclusion

If you feel you need a long-term break from gaming, use self-exclusion. You can choose from 6 months up to a permanent ban. Get help from the support team.

Reality Check

Set how often you want to receive a reminder — so you know how long you have been playing and how much you have spent.

Loss Limit

Set in advance the maximum amount you are willing to lose in a given session. Once this limit is reached, the session will end automatically.

Gaming History

You can view all your betting activity, win and loss records, and a breakdown of time spent at any time — for full transparency.

Age Limit & Minor Protection

b699 strictly enforces the 21+ age requirement.

For ages 21 and above only

Gaming at b699 is strictly for those aged 21 or above. Keep children and teenagers in your household away from our platform. Use a password on your device and never share your account details. Any attempt by a minor to open an account will be shut down immediately upon detection.

Warning Signs of Problem Gaming

Seek help if you notice any of the following signs in yourself.

  • You are spending more than your budget and keep playing to try to win back lost money.
  • You are spending more time gaming at the expense of family, friends, or work.
  • You feel restless or irritable when you are not gaming.
  • You are borrowing money for gaming or spending money on it in secret.
  • You have tried to stop gaming but have been unable to.
  • You are gaming to escape stress, depression, or loneliness.

Tips for Healthy Gaming

These simple habits will keep your gaming experience healthy.

  • Set a budget and time limit for yourself before you start gaming.
  • Never treat gaming as a source of income — it is entertainment.
  • Avoid gaming when you are mentally tired or feeling low.
  • Do not keep playing out of greed after a win — know when to stop.
  • Take regular breaks and spend time with family and friends.
  • If you feel there is a problem, tell the b699 support team without delay.

Need help? We're here

The b699 support team is with you 24/7 — talk in Bengali and get support.

Live Chat

Talk directly with our support representative via the platform's live chat — day or night, at any time. If you have any concerns about gaming, feel free to share them openly.

Email Support

For anything related to responsible gaming, self-exclusion, or your account, email us at: [email protected] — we respond quickly.

Support in Bengali

The b699 support team provides assistance in both Bengali and English. You can speak in Bengali for any responsible gaming questions.

Frequently Asked Questions

Answers to frequently asked questions about responsible gaming.

After logging into your b699 account, go to "Account Settings" or the "Responsible Gaming" section to find the deposit limit option. You can set a daily, weekly, or monthly limit. Reducing the limit takes effect immediately; increasing it requires a 24-hour waiting period. If you have any issues, write to [email protected].

Yes. When you self-exclude, you can withdraw the balance remaining in your account. The minimum withdrawal amount is ৳800, and the process is usually completed within 5–30 minutes. Contact our support team for more details.

A time-out is a short-term break — up to 6 weeks. Your account is reactivated automatically once the period ends. Self-exclusion is long-term — ranging from a minimum of 6 months to a permanent ban. Your account cannot be manually reactivated during the exclusion period. If you feel gaming has become a serious problem, choose self-exclusion.

b699 verifies age during the registration process and may request a national identity card or other documents when needed. Accounts under suspicion are suspended immediately. If you suspect someone you know is underage and using the platform, please notify us at [email protected].

The b699 support team can provide initial assistance and guidance — contact us at [email protected] or use the live chat. For serious addiction, consulting a mental health professional or counselor is the most effective course of action.

Enjoy responsibly —
Welcome to b699

Let gaming be a source of fun, not stress. Use our tools, set your limits, and play safely.